Buyer Protection

REFUND POLICY

Last Updated: January 01, 2026

Policy Summary (TL;DR)

We offer refunds ONLY if the software does not work on your machine AND our support team fails to fix it. We do NOT offer refunds for bans or 'changing your mind'.

01Eligibility for Refund

  • You must contact support within 48 hours of purchase.
  • The issue must be technical (e.g., software failing to load or run, crashing).
  • You must have allowed our support team to attempt a fix via detailed guides.
  • Your Windows version must be compatible with our listed requirements.

02Non-Refundable Scenarios

  • You lost access on a third-party platform. (We do not guarantee uninterrupted access forever).
  • You decided you don't like the features.
  • You bought the wrong product by mistake and activated the key.
  • Your PC does not meet the minimum requirements listed on the product page.

03Chargebacks

Any attempt to chargeback or dispute a payment via PayPal/Stripe without contacting us first will result in an immediate and permanent ban from Florzin. This ban will extend to your device ID and IP, preventing you from using any of our future products.